PIA Connection Online

PIA National has named the agents and companies driving innovation, professionalism, and growth across the independent agency channel. This year’s honorees exemplify leadership, service, and a deep commitment to advancing the independent agency system

Agent of the Year: Holden Smith, Lennox Insurance

Holden Smith founded Lennox Insurance from the ground up, growing it into a multi-location agency through strategic acquisitions and strong carrier partnerships. A past president of PIA Arkansas and current national director, Smith has been instrumental in shaping PIA’s long-term strategy and fostering member development. A dedicated community leader, he also serves on local boards and leads charitable initiatives benefiting families and educators across Arkansas.

Company Award of Excellence: Arlington/Roe

Founded in 1964, Arlington/Roe is a third-generation, family-owned MGA and wholesale broker that has become a cornerstone of the independent agency network. Licensed in all 50 states, the company offers agents access to more than 200 markets, exceptional underwriting expertise, and trusted relationships that fuel business growth. Through the Francis Roe Center for Professional Growth and partnerships like TrueU, Arlington/Roe invests heavily in education and workforce development.

Young Insurance Professional of the Year: David O’Neil, Beacon Insurance

David O’Neil launched Beacon Insurance in 2013 and has grown it into a thriving agency with six employees and over 100 five-star Google reviews. Known for his leadership, operational excellence, and innovative mindset, O’Neil maintains strong carrier relationships and stays ahead of industry trends. An active member of PIA, YPIA, IAOA, and Insurance Soup, he mentors emerging professionals and champions agency growth across the industry. Outside his professional life, O’Neil gives back through volunteering, youth sports, and more than 20 years of service in the Army Reserves.

Customer Service Representative of the Year: Candice Thompson, KilGo Insurance

Candice Thompson is known for her exceptional service, deep expertise, and unwavering dedication to clients. She helped design her agency’s service systems and pioneered the use of an AI-powered phone platform to enhance customer experience. Recognized for her around-the-clock client care and consistent five-star reviews, Thompson also gives back through causes including the American Foundation for Suicide Prevention, Children’s Hospital, and Beyond Boundaries. A proud PIA supporter, she continues to advance her professional credentials through life and health licensing and pursuit of the CPIA designation.